Privacy Policy

Protecting your privacy and the confidentiality is fundamental to the way we care for people.

The Salvation Army is committed to upholding the National Privacy Principles contained in the Privacy Act 1988 (Cth). We recognise the importance of privacy and community awareness regarding the collection, use, disclosure and security of personal and sensitive information which we may collect during the course of our many functions. This Privacy Policy sets out how we manage your personal and sensitive information and protect your privacy.

Why we collect and hold personal and sensitive information

We may collect, hold, use and disclose personal and sensitive information for purposes necessary to carry out our functions and provide our services and programs. Generally, these purposes include:

  • to keep in contact with you as a supporter of The Salvation Army Aged Care Plus and to inform you about the role and extent of our work and mission;
  • to research and develop our aged care service offering;
  • to manage our fundraising activities and for taxation record-keeping purposes associated with your donation to The Salvation Army Aged Care Plus;
  • to provide you with the necessary care and assistance during your time as a resident of, or recipient of services from, one of our Centres
  • to provide you with the services requested by you from us;
  • to comply with necessary business and accounting standards;
  • to comply with our reporting obligations to the Australian Taxation Office and other government agencies and public sector bodies; or
  • to facilitate and manage your employment relationship or volunteer arrangement with The Salvation Army Aged Care Plus.

We are committed to maintaining your privacy and we will only use your personal and sensitive information for a permitted purpose for which we have collected the information.

From time to time The Salvation Army Aged Care Plus may write to you about products, services or benefits we consider of potential benefit to you and your family. If you do not wish us to communicate this information to you, please contact The Salvation Army Aged Care Plus on 02 9779 9411 and speak with our Marketing & Communications Team.

Sharing your information

If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal and sensitive information to external service providers (such as information technology service providers, legal service providers, mailing houses, call centres, other community service providers, etc.). These external service providers are strictly prohibited from using your personal and sensitive information for any purpose other than the purpose for which you have given us your personal and sensitive information.

Otherwise, we will only share your personal and sensitive information in accordance with your express consent and instructions, as provided through the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal and sensitive information.

We do not supply our database information to other marketing organisations not acting on our behalf.

How you can access your information

You have the right to access your personal and sensitive information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal and sensitive information, please contact our Privacy Officer at the contact details below. For security reasons you will be asked to put your request in writing.

To enable us to verify your request we require you to advise the following:

  • Your full name
  • Address
  • Contact phone number

There is no application fee for making a request to access your personal and sensitive information. While we do not normally charge for providing individuals with access to their personal and sensitive information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.

How you can contact our Privacy Officer

We welcome and appreciate your feedback or comments in relation to our Privacy Policy and the collection of personal and sensitive information. If you have any questions in relation to privacy please contact our Privacy Officer for your state or territory at the contact details below:

Post
Privacy Officer
The Salvation Army Australian Eastern Territory
PO Box A435
SYDNEY SOUTH NSW 1235

Email
privacy@aue.salvationarmy.org

Telephone
(02) 9266 9554 between 9.00am & 5.00pm
Monday – Friday (Sydney)

Security

This site uses SSL (Secure Socket Layer) encryption to keep your transactions secure and private. SSL is the industry standard for data encryption. It provides a secure link between your browser and our server, and scrambles your personal information to ensure it is kept private during transmission over the Internet.

Disclaimer

The Salvation Army Aged Care Plus website provides links to other websites.

The Salvation Army Aged Care Plus cannot accept responsibility for the accuracy of content, privacy or practices of other web sites.

The Salvation Army Aged Care Plus asserts its copyright in the text, images and other materials provided on this site.

The Salvation Army Aged Care Plus is committed to fulfilling its obligations under the Privacy Act 1988.