Support at Home
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Support at Home is a new aged care funding system introduced by the Australian Government.
Under this system, the Government offers subsidised care to people 65 or older (or 50 or older for Aboriginal or Torres Strait Islander people) and need help with everyday tasks to stay living independently.
No package yet?
If you don’t have a government-subsidised care package, or are waiting for one, we can still help you get started.
Funding will be offered in eight different levels to better reflect the varying needs of older people. The highest level of support will provide up to $78,000 each year.
If you already have a Home Care Package:
If you are new to Support at Home:
The program will outline which services are available, so there is greater transparency about what support can be received.
Limits on service prices will be introduced by the government from approximately July 2026 to ensure consistency across providers and to help manage costs.
Providers will be able to charge up to 10% of the budget for care management, meaning a larger share of funds will go towards direct services.
Most of your care is covered by the government.
Based on your care level and the support you need, the government contributes towards the cost of your approved services. You can explore everything that’s included in our Pricing Brochure.
You only make a co-contribution for the services you use.
All clinical care is fully covered, so there’s no out-of-pocket cost.
For Independence and Everyday Living services, your contribution depends on your income and assets.
The government determines your exact contribution. For an estimate, use the Support at Home Fee Estimator on My Aged Care.
A 10% Care Management Fee applies.
This fee is taken from the government subsidy to help us coordinate and deliver your care smoothly.
If you’re already receiving a Home Care Package (or were approved before 12 September 2024), your costs won’t go up and in some cases, they may even go down. There’s no need for a new assessment. You’ll automatically shift to the new classification that best matches your current support. And when you’re ready for residential aged care, you’ll move across under the existing fee system.
Here’s How to Get Started
1. Check your eligibility at My Aged Care / call 1800 200 422.
2. Get an assessment at home.
3. Receive a Notice of Decision and Support Plan with:
4. Give Salvos Home Care a call on 1300 111 227.
Please contact our Client Services team on 1300 111 227.
If you are an existing client, you can contact your dedicated care partner with any queries.
We respond to all client queries within 24 hours with the exception of weekends and public holidays where we will respond on the next business day.
In order to transfer your Support at Home program, you first need to agree in writing to receive services from us and confirm your required start. Following this, you would then notify your current provider in writing that you are transferring to our services. Any unspent money will be transferred from your previous provider to your new provider within 56 days. During this 56 day period, you can opt to start receiving service from us by negotiation and as agreed in writing.
Please contact your Salvos dedicated Care Partner who will be more than happy to assist you with a simple re-assessment and guide you through the process.
Please keep in regular contact with your Salvos dedicated Care Partner who is there to advocate on your behalf and provide support.
We have no establishment or set up fees, and no exit fees.
The Salvation Army Aged Care acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.
We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive.
