Support at Home
Enquire Today
Support at Home is a new aged care funding system introduced by the Australian Government.
Under this system, the Government offers subsidised care to people 65 or older (or 50 or older for Aboriginal or Torres Strait Islander people) and need help with everyday tasks to stay living independently.
No package yet?
If you don’t have a government-subsidised care package, or are waiting for one, we can still help you get started.
Funding will be offered in eight different levels to better reflect the varying needs of older people. The highest level of support will provide up to $78,000 each year.
If you already have a Home Care Package:
If you are new to Support at Home:
The program will outline which services are available, so there is greater transparency about what support can be received.
Limits on service prices will be introduced by the government from approximately July 2026 to ensure consistency across providers and to help manage costs.
Providers will be able to charge up to 10% of the budget for care management, meaning a larger share of funds will go towards direct services.
Support at Home introduces eight levels of funding. Eligible Support at Home recipients will receive a funding classification level that will enable them to access the services they require.
|
Classification |
Quarterly Budget |
Annual Budget |
|
Level 1 |
$2,674 |
$10,697 |
|
Level 2 |
$3,995 |
$15,982 |
|
Level 3 |
$5,480 |
$21,920 |
|
Level 4 |
$7,386 |
$29,505 |
|
Level 5 |
$9,884 |
$39,535 |
|
Level 6 |
$11,989 |
$47,957 |
|
Level 7 |
$14,531 |
$58,122 |
|
Level 8 |
$19,427 |
$77,709 |
Amounts for each classification are indicative and are subject to indexation.
If you already have a Home Care Package (or were approved before 12 September 2024), your fees will stay the same, and in some cases, may even be lower.
You also won’t need a new assessment. You’ll automatically move to the classification that matches your current Home Care Package.
You will still be able to move into residential aged care under the current fee system whenever you need to.
The cost of your services is covered through the government subsidy allocated to you.
If you’d like extra services that aren’t fully covered by your subsidy, you can choose to add them as self-funded services.
We’ll always discuss your options and any costs with you beforehand, so you can make an informed choice that suits your needs and budget.
Here’s How to Get Started
1. Check your eligibility at My Aged Care / call 1800 200 422.
2. Get an assessment at home.
3. Receive a Notice of Decision and Support Plan with:
4. Give Salvos Home Care a call on 1300 111 227.
Support at Home Program is a new Australian Government funding model starting 1 November 2025. It will replace the current Home Care Package (HCP) and Short-Term Restorative Care (STRC) programs from 1 November 2025. It will take over the Commonwealth Home Support Programme from 1 July 2027.
The program aims to make aged care simpler by consolidating different aged care funding models into one easy-to-navigate system. The other aim is to make it fairer, more accessible, and clearer, with straightforward service lists and support plans.
Services are grouped into three categories:
A more detailed list is available in the My Aged Care website.
This scheme helps you access equipment (like wheelchairs or walkers) and home modifications (like handrails or ramps). Funding is based on your assessed needs. If you have unspent Home Care Package funds, you’ll need to use these first.
There are eight funding levels, ranging from $11,000 to $78,000 per year, depending on your care needs. These are given as quarterly budgets. If you’re already on a Home Care Package, you’ll be automatically transitioned to a matching level without reassessment.
You only pay for the services you receive.
No. If you already have a Home Care Package (or were approved before 12 September 2024), you will not pay more than you do now, your contributions will stay the same or could even be lower. You will also be able to enter residential care under the current fee system whenever you need.
Before 1 November 2025, your provider will:
Services Australia will also contact you about any contributions you may need to make and may ask for income and asset details.
The Salvation Army Aged Care acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.
We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive.
