What is Residential Aged Care?

Residential aged care provides a permanent home for older Australians who require full-time care, with a major focus on lifestyle, health and wellbeing.


Everyday life in our Residency

Our Centres revolve around creating a happy, safe and inclusive home for each resident to enjoy. Our facilities include hairdressing salons, established gardens, bowling greens, wireless state-of-the art nurse-call systems, 24 hour on-site nursing, a bus for outings, as well as indoor and outdoor entertaining facilities for special events or every day visitors.

Speak to a real person, who will not only explain the admission process, but will also walk through each step of entering aged care with you.

Each staff member has undergone reference and security checks to ensure they are fully qualified, experienced and passionate about working in the aged care sector. Emotional intelligence is also a key factor in recruiting our people.

Our rooms are specifically designed to feel like a warm, welcoming and safe space. Our centres have a variety of room options to suit different levels of mobility and comfort, with features such as private ensuites, comfortable beds, space for personal furniture, built-in wardrobes and technology such as televisions and telephones.

We take fun quite seriously! Each of our Centres have a dedicated Recreational Officer who organises daily activities based on the suggestions of residents, including daily outings, celebrations, trivia, cultural dancing, singing, walks, traditional games, Chapel services and much more.

Meals are cooked daily by a qualified chef to suit the nutritional needs of our residents. Chefs also cater to specific needs and preferences of residents, and ensure that the menu is rotated regularly to promote a variety of choice.

We practice the Butterfly Model of Care, which focuses on being present in the moment when providing care. Our approach to dementia care is to be led by each resident’s interests, feelings and emotions. We respect the rich lives they have led by tailoring our care based on their personal history and story.

Temporary Care Respite Care

We understand that at times, taking care of an elderly loved one can be physically and emotionally demanding. Short-term respite support can help lighten the load for both the carer and the person being cared for and is available at all of The Salvation Army Aged Care Centres.

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Getting Started with Residential Aged Care

We’re here to help. If you’d like to find out how you can get started, we’ve created this five step guide to help you navigate through the process. If you’d prefer to speak to someone, we can go through this process with you, every step of the way.

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Referrals for an ACAT assessment can be made by anyone. Information about the ACAT closest to you is available by calling the My Aged Care phone line on 1800 200 422.

Deciding which aged care centre is best for you is an important and personal decision. We recommend that you visit your preferred Aged Care Plus Centre so that you can experience the loving care we provide and meet the dedicated team of carers who will work with you to ensure your care needs are met.  Please bring your Aged Care Client Record (ACCR) with you if you have been assessed by ACAT.
At the conclusion of the tour we will go through the information pack and explain the fees and charges.
You can call your preferred Centre direct, or if you are unsure of which Aged Care Plus Centre will be best for you, call our enquiry line on 1300 111 227.

Once you have experienced the care we provide, met the care team and are ready to move into our Centre, there are four (4) pieces of information that must be completed and returned:

  • Application Form – completed by the applicant or representative
  • Aged Care Client Record (ACCR) provided by the ACAT
  • Assets Assessment – A full copy of the Assets Assessment notification from Centrelink/DVA is required if you are wanting to enter one of our Centres as a fully or partly supported resident.
  • Certified Copy of Power of Attorney, Enduring Power of Attorney or Guardianship

If you are not ready for placement, you are welcome to return your completed Application Form to join our waitlist.

When we have received your documents and have a suitable aged care vacancy, we will arrange with you a pre-admission interview so that we can discuss in more detail your care needs and preferences.

Once we have determined that we can meet your care needs and have a suitable vacancy, we will make a formal offer to you for the room and confirm with you a move in date.

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FAQ's Expand all

Residential aged care is a term used to describe accommodation that includes care for those that need aged care services for ongoing health and nursing assistance.

To make the move into a residential aged care centre you need an aged care assessment. Aged Care Assessors are qualified health professionals who can discuss your health care needs and guide you towards a selection of residential aged care centres that best meet your care needs. If you have a preferred location you can advise your local Aged Care Assessment Team (ACAT) referrer.

Referrals for an ACAT assessment can be made by anyone. ACATs cover all of Australia and are based in hospitals or in the local community. Information about the ACAT closest to you is available by calling the My Aged Care phone line on 1800 200 422. You may wish to see your own doctor first and they will also be able to put you in contact with your local ACAT.

The type of care you’ll receive depends on the assessment from an Aged Care Assessor and can include:

  • Home care services and packages
  • Respite care
  • Residential aged care services

Aged Care Plus can provide general information to assist you with selecting a living location that meets your lifestyle preferences and aged care needs. Aged Care Plus provides aged care services across 16 residential aged care centres in NSW, ACT and QLD. Our government accredited residential aged care centres offer a broad selection of care options including short term respite care, secure dementia care and some Centres also offer specialised care for people living with mental illness or challenging behaviours.

Because individual preferences vary, we recommend you speak with our friendly Client Services team on 1300 111 227 to discuss your needs and the types of care available at your preferred location.

There are five simple steps you need to take to enter into a residential Aged Care Plus Centre. Click here to find out how to get started an Aged Care Plus Centre.

All residential fees and charges are determined by the Government. Please click here for up to date information about residential aged care fees and charges.