Work with us! Click here for more information on our current jobs >

Important Coronavirus (COVID-19) updates for families and visitors

We recognise that the Coronavirus (COVID-19) pandemic has created an unprecedented and rapidly evolving situation. We are rising to meet this challenge with the goal of keeping everyone safe.

There are currently precautionary measures in place across all of our centres and services. Regular communication about these measures is being provided directly to our clients, our residents and their representatives and our staff members and contractors. 

How The Salvation Army Aged Care is Managing the COVID-19 Pandemic

The Salvation Army Aged Care began communicating with our residents and their representatives, our clients and our staff members and contractors about COVID-19 in early 2020. We continue to be guided by the various State and Territory health departments, as well as Federal Government directives, around what safeguarding measures are put in place and the relevant impact these measures have on aged care.

Changes to these directives are communicated to our stakeholders and an internal risk analysis is conducted in reference to a matrix for COVID-19 Outbreak Prevention and Risk Management which is shared as well. Our risk levels are determined by information published on various State and Territory health department websites and whether a Centre is in COVID-19 outbreak management as determined by the Public Health Unit. 

Infection Prevention and Control Measures and Training

Increased Infection Prevention and Control measures continue to be utilised in all of our residential aged care centres, retirement villages and by our home care workforce to mitigate the risks of COVID-19. We also have a comprehensive outbreak management plan in place at each of our residential aged care centres to facilitate a swift response to any suspected or confirmed cases of COVID-19. All of our staff members have been supported with training programs, such as the Government-mandated Infection Prevention and Control (“IPC”) Lead course for nominated residential aged care centre nurses.

Keeping Connected

On 12 May 2020, the Visitors Access Code was released outlining 13 key principles to ensure a nationally consistent visitation policy across all residential aged care facilities. The Salvation Army Aged Care continues to be consistent with the most recent Code.

We introduced our WindowConnect program which facilitates connection between our residents and their representatives during periods of reduced visitation as directed by the various State and Territory Governments and to ensure safety and wellbeing.

In addition, we facilitated training for our staff members to connect our residents with their representatives through video conferencing platforms such as VSee. Video calls have also enabled connection with representatives who live far, and otherwise would not have been able to visit regularly, to connect in meaningful ways.

Our intergenerational program, GrandPals, invites students to exchange letters and drawings with our residents.

COVID-19 Vaccines

The Salvation Army Aged Care continues to be guided by the State, Territory and Federal Governments and Public Health departments in relation to COVID-19 vaccinations. Information as it relates to our residents and staff is communicated as required. Further information about the COVID-19 vaccines can be found on the Federal Government’s COVID-19 website.

How You Can Help

  1. Practise good hand hygiene
  2. Remain 1.5 metres aware from others
  3. If you are unwell, get tested for COVID-19 and isolate as directed

Detailed information relating to each of our services

Residential Care

Some states or locational circumstances might require different measures. In such cases, centre specific updates take precedence over the general updates.

If you have any further questions, please discuss with your Centre Manager or email agedcare.enquiries@salvationarmy.org.au

Retirement Living

Some states or locational circumstances might require different measures. In such cases, village specific updates take precedence over the general updates.

If you have any further questions, please discuss with your Village Manager or email agedcare.enquiries@salvationarmy.org.au

Salvos Home Care

If you have any further questions, please discuss with your Care Coordinator or email agedcare.enquiries@salvationarmy.org.au

Useful Resources

For general information on COVID-19, please visit the Federal Government's Department of Health or your respective State or Territory website. 

Department of Health

New South Wales

Victoria

Queensland

Tasmania

Australian Capital Territory

South Australia

Western Australia

Northern Territory

Five overlapping diversity and inclusion logos

The Salvation Army Aged Care acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive.

Search