Important Information about The Salvation Army Aged Care’s response to Coronavirus (COVID-19) >

Important Coronavirus (COVID-19) updates for families and visitors

We recognise that the Coronavirus (COVID-19) global pandemic has created an unprecedented and rapidly evolving situation. We are rising to meet this challenge with the goal of keeping everyone safe.

There are currently precautionary measures in place across all of our centres and services. Regular communication about these measures is being provided directly to our clients, our residents and their representatives and our staff members and contractors. 

Please to continue to check this page regularly for updates.

How The Salvation Army Aged Care is Managing the COVID-19 Pandemic

The Salvation Army Aged Care began communicating with our residents and their representatives, our clients and our staff members and contractors regarding COVID-19 in early 2020. We continue to be guided by the various State and Territory health departments, as well as Federal Government directives, around what safeguarding measures are put in place and the relevant impact these measures have on aged care.

Changes to these directives are communicated to our stakeholders and an internal risk analysis is conducted in reference to a matrix for COVID-19 Outbreak Prevention and Risk Management which is shared as well. Our risk levels are determined by information published on various State and Territory health department websites and whether a Local Government Area is deemed a hotspot or an area of increased testing and surveillance.

Infection Prevention and Control Measures and Training

Increased infection, prevention and control measures continue to be utilised in all of our residential aged care centres, retirement villages and by our home care workforce to mitigate the risks of COVID-19. We also have a comprehensive outbreak management plan in place at each of our residential aged care centres to facilitate a swift response to any suspected or confirmed cases of COVID-19. All of our staff members have been supported with training programs, such as the Government-mandated Infection Prevention and Control (“IPC”) Lead course for nominated residential aged care centre nurses.

Keeping Connected

On 12 May 2020, the Visitors Access Code was released outlining 13 key principles to ensure a nationally consistent visitation policy across all residential aged care facilities. The Salvation Army Aged Care continues to be consistent with the Code.

We introduced our WindowConnect program which facilitates connection between our residents and their representatives during periods of reduced visitation as directed by the various State and Territory Governments and to ensure safety and wellbeing.

In addition, we facilitated training for our staff members to connect our residents with their representatives through video conferencing platforms such as VSee. Video calls have also enabled connection with representatives who live far, and otherwise would not have been able to visit regularly, to connect in meaningful ways.

Our intergenerational program, GrandPals, invites students to exchange letters and drawings with our residents.

COVID-19 Vaccines

The Salvation Army Aged Care continues to be guided by the State, Territory and Federal governments in relation to the COVID-19 vaccine rollout in Australia. Information as it relates to our residents and staff is communicated as required. Further information about the COVID-19 vaccines can be found on the Federal Government’s COVID-19 website: https://www.health.gov.au/initiatives-and-programs/covid-19-vaccines

How You Can Help

  1. Practise good hand hygiene
  2. Remain 1.5 metres aware from others
  3. If you are unwell, get tested for COVID-19 and self-isolate as directed

Detailed information relating to each of our services

Residential Care

Some states or locational circumstances might require different measures. In such cases, centre specific updates take precedence over the general updates.

If any further questions, please discuss with your Centre Manager or email agedcare.enquiries@salvationarmy.org.au

Retirement Living

Some states or locational circumstances might require different measures. In such cases, village specific updates take precedence over the general updates.

If any further questions, please discuss with your Village Manager or email agedcare.enquiries@salvationarmy.org.au

Community Care

If any further questions, please discuss with your Care Coordinator or email agedcare.enquiries@salvationarmy.org.au

Useful Resources

For broad information on COVID-19, please go to the Federal and your respective State and Territory websites. 

Federal Government

NSW

VIC

QLD

TAS

ACT

SA

WA

The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.

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