Important Information about The Salvation Army Aged Care’s response to Coronavirus (COVID-19) >

We all would like to spend more time with our loved ones and anything that makes this easier is a blessing. 

The COVID-19 period has been a particularly difficult time for our residents and their family members. Families would like to visit the residents but in some instances have not been able to due to visitor restrictions placed on aged care facilities. 

While these restrictions are absolutely necessary for our residents' safety, we also acknowledge that it is important for them to maintain face-to-face contact with their loved ones for their overall mental and emotional health, which is just as important as physical well-being. 

As a result, we have a one-to-one video call service using the VSee video call platform. 

How does VSee work?

The VSee platform is free, easy to use and unlike most other free video calling apps in the market, VSee has an added layer of security. 

If using it for the first time, the relatives need to install the VSee app using the instructions emailed to them. From thereafter they can schedule appointments with their respective centres and wait for their loved one to call them at the agreed time! Our Communications Coordinators will be available to assist the resident with technology (if required) while ensuring that you still get some private time with your relative.

The feedback has been amazing! Video calls are not only an alternative to regular visits during this pandemic; but it has also enabled children, grandchild and family members who live far, and otherwise would not have been able to visit regularly, to connect in meaningful ways.

Judging from the broad smiles and animated laughter from anyone holding those tablets, you can be sure that VSee video calls will continue to be an important part of our service during and beyond COVID-19. 


The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.