We understand that not being able to come and see your loved one due to the restricted visiting that’s in place to protect the residents has been difficult. Social connection is just as important as physical safety for our residents and we are doing our best to keep you close, especially during this COVID-19 period.

Say hello to WindowConnect!

WindowConnect is very simple. You can still come, see and talk to your loved one, but through a window! 

How will it work?

• We have assigned an area outside the centre for you to make yourself comfortable in. 
• There is a glass barrier in place through which you can see your family member.
• Your family member will have a phone. We will have dedicated staff assisting with the phone call where needed, while ensuring that you still get some private time with your loved one.
• In the designated outside area, we will provide you with chairs and ensure the area is protected from the elements where we can. This may not be possible in some centres due to building design and window location so please enquire with your Centre at the time of booking.  Feel free to bring anything that will make you more comfortable such as refreshments, snacks, cushions and blankets for kids.

We agree that nothing can replace being able to hold your loved one’s hand or give them a kiss or a hug, however, this is the closest alternative we can come up with given the circumstances.

Perhaps this is an opportunity for some creativity – impress grandma with a themed dress-up or a family silent drama. This is a good time to bring out your inner Charlie Chaplin; because we all could do with a bit of laughter and positivity.

Interested? Why not give it a try?

• Bookings are essential. Please call the Centre and make an appointment.
• The appointment needs to be within visiting hours:
  • 9am – 12noon
  • 2pm – 4pm

Note: In some instances, visiting hours may differ slightly depending on the centre. Please check with your centre at the time of the booking. 

• Due to social distancing measures we allow maximum of 2 people per visit if you are not from the same household.
• For members of the same household, we allow up to 4 people.
• Visits are restricted to 30 minutes only to ensure that everyone gets a chance to enjoy these visits.
• Please remember to cancel your appointment if things change and you are unable to come; or let us know if you are running late.
• At the time of booking, we will enquire if you are experiencing flu-like symptoms. Please do not visit if you or anyone else coming with you are unwell.
• Our reception doors will be closed, a member of our team will be waiting for you outside and direct you to the designated area.
• Please note that during extreme weather events we may need to cancel these appointments. In such cases, we will try to give as much prior notice as we can, though sometimes this may be difficult if there is a sudden change in the weather. 

Anything you bring, for example, favourite treats in a packet, will go through our sanitising process prior to being given to your family member. Please discuss protocols for anything specific you will be bringing with the staff at the time of booking.