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What is Residential Aged Care?

Residential aged care provides a permanent home for older Australians who require full-time care, with a major focus on lifestyle, health and well-being.

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Life in Our Centres

Our Centres revolve around creating a happy, safe and inclusive home for each of our residents. We offer a range of accommodation options, specialist services and well-being programs.

Our friendly and fully qualified staff dedicate time getting to know our residents one-on-one in order to fully understand and cater for their needs, an integral part of our person-centred model of care.

Our facilities include 24 hour on-site nursing, state-of-the art nurse-call system, recreational rooms, landscaped gardens, centre bus for regular outings and more.

Speak to a real person, who will not only explain the admission process, but will also walk through each step of entering aged care with you.

Each staff member has undergone reference and security checks to ensure they are fully qualified, experienced and passionate about working in the aged care sector. Emotional intelligence is also a key factor in recruiting our people.

Our centres have a variety of room options to suit different levels of mobility, comfort, budgets, with features such as private en-suites, electronically adjustable beds, space for personal furniture, built-in wardrobes and provisions for telephones and TV.

We take fun quite seriously! Each of our Centres have a dedicated Recreational Officer who organises daily activities based on the suggestions of residents, including daily outings, celebrations, trivia, cultural dancing, singing, walks, traditional games, Chapel services and much more.

Meals are cooked daily by a qualified chef in consultation with the dietitian.

We understand that food is not only about getting the right nutrition and meeting all the dietary requirements. We go through a lot of effort to ensure that our food: 

  • caters for taste preferences
  • respects lifestyle choices
  • meets cultural requirements
  • looks good
  • and is enjoyed in a nice environment. 

Residents actively contribute towards the 5-week rotational menu planning for each season. Sample tasting and feedback sessions are a fun and much anticipated activity at our centres. 

Click here to learn more about food in our residential aged care centres. 

Our approach to dementia care is led by each resident’s interests, feelings and emotions. We respect the rich lives they have led by tailoring our care based on their personal history and story.

Types of Care Expand all

Involves 24 hour care and support for older people who can no longer live in their own homes in our Residential Aged Care Centres.

Involves looking after people with high levels of dementia in a safe and secure environment in our Residential Aged Care Centres. Secure dementia care is available in many of our Residential Aged Care Centres.

Is a short term care in our Residential Aged Care Centres. We understand that at times, taking care of an elderly loved one can be physically and emotionally demanding. Short-term respite support can help lighten the load for both the carer and the person being cared for.

Involves specialised medical and nursing care for older people with life-limiting illnesses in our Residential Aged Care Centres. The focus is on providing relief from the symptoms, pain, physical and mental stress at any stage of the illness. We work with experts and families to improve the overall quality of life of people under our care.

Respite (Short-Term) Care

We understand that at times, taking care of an elderly loved one can be physically and emotionally demanding. Short-term respite support can help lighten the load for both the carer and the person being cared for and is available at all of our Residential Aged Care Centres.

We offer free respite care and pre-booked respite care at selected aged care centres.

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Guide to Residential Aged Care

We have created this five step guide to help you navigate through the aged care process to enter into Residential Aged Care with us.

If you’d prefer to speak to someone, please get in touch with us and we will assist you through this process. 

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My Aged Care is the main entry point to all government-subsidised aged care services in Australia. The steps are the same whether you’re applying for permanent care or respite (short-term) care. 

  1. Check your eligibility.  
  2. If eligible, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au to apply for an aged care assessment.  
  3. If the application is successful, you will be referred for an assessment. Assessments are done in person, usually at your own home. The assessor will decide your care needs and approval for entry into subsidised residential aged care.  
  4. Once approved, contact us. 

Deciding which residential aged care centre is best for you is an important and personal decision. We recommend that you visit your preferred Centre so that you can experience the care we provide and meet the dedicated team of carers who will work with you to ensure your care needs are met.  


At the conclusion of the tour we will go through the information pack and explain the fees and charges.


You can call your preferred Centre direct, or if you are unsure of which Centre will be best for you, call our enquiry line on 1300 111 227.

Once you have experienced the care we provide, met the care team and are ready to move into our Centre, there are four (4) pieces of information that must be completed and returned:

  • Completed application form
  • Aged care assessment or support plan
    Provided by the government assessment team.
  • Combined Assets and Income Assessment letter
    Issued by Centrelink or the Department of Veterans’ Affairs - required if you’d like further assistance from the government with what you have to contribute towards your care.
  • Certified Copy of Power of Attorney, Enduring Power of Attorney or Guardianship
    If applicable.

If you’re not yet ready for placement, you’re welcome to return your completed Application Form to join our waitlist until the time that suits you best.

When we have received your documents and have a suitable aged care vacancy, we will arrange a pre-admission interview so that we can discuss your care needs and preferences in more detail. 

Once we’ve confirmed that we can meet your care needs and have a suitable room available, we’ll offer you a place and arrange a move-in date that works for you.

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Frequently Asked Questions

Find out the answers to some of the most common questions about Residential Aged Care.

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Five overlapping diversity and inclusion logos

The Salvation Army Aged Care acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.

We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are fully inclusive.

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